My computer had picked up several viruses and was a mess. I contacted Norton for help….it took several hours on the phone with them ..only to say they couldn’t fix it and advised me to contact H.P. tech support. I went through the same with them with no results. After a few more hours on the phone they advised me to contact H.P. Parts Co. to purchase the rite disc to fix the problem. This had taken almost a week….Instead I called Mike..dropped my computer off to him at lunch…picked it up the following day after work..and once again I am on-line! My dealings with Mike were polite, informative and I am very happy to have called him. If I have any other problems with my P.C. I know who to call… Thank-you Mike.