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Archive for September, 2009

AVG False Alarm – Finds Trojan Horse in iTunes

Wednesday, September 9th, 2009 12:08pm UTC
Trojan horse small bog

Trojan horse small bog

I had this issue today on a customer’s computer.

In late July 2009, there was an issue for users of AVG Anti-virus and iTunes. AVG, one of the most popular anti-virus programs, caused confusion by wrongly identifying iTunes files as Trojans. After updating its virus definitions, the anti-virus software finds up to 181 “viruses” in iTunes: attempting to quarantine the files prevents iTunes from working. The supposed virus name is “trojan horse small.bog”.

Symptom:
You try to open iTunes and get an AVG Alert telling you that iTunes.dll and iTunesRegistry.dll are infected with “Trojan horse Small.BOG”.

Cause:
AVG was giving a false positive: there was no actual Trojan in iTunes. AVG could have quarantined the files, that will break your iTunes install.

Fix:
The problem with AVG was quickly resolved with an automatic update. If you encounter the symptom:
Open AVG and click “Update Now”, then re-install iTunes. Your music files will still be there.

Spyware & Virus Removal
I have the tools to remove spyware or viruses and the knowledge to keep you safe in the future. Spyware is the most common reason that your computer will act strange or start operating slowly. You may be receiving annoying pop-ups or maybe your hard drive is constantly working. These are a couple of signs that your computer could be infected with spyware. Let me help. Call Mike to arrange an appointment. By Mike Challis